Frequently Asked Questions
Answers to all your questions about app11
From opening an account to bKash deposits, bonuses, games and safe gaming — detailed answers to all common questions about app11 in one place.
Welcome to app11. On this page we have organised the most frequently asked questions from Bangladeshi players into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find the answer you need, contact our 24/7 Bengali live chat support — our team is always ready to help.
Account and Registration
Account and Registration
To open an account on app11 you need an active mobile number and a valid email address. During registration you will need to provide your name, date of birth and preferred payment method. The entire process takes just a few minutes, and since the platform operates in Bengali, any Bangladeshi user can sign up with ease.
Users must be at least 21 years old to open an account and play on app11. By registering, you agree to provide your true age. No one under the age of 21 is permitted to register on app11. We follow an age verification process to ensure responsible gaming.
No. Under app11's rules, a user may only operate one account. Creating multiple accounts is a violation of our terms of use, and if detected, the accounts involved may be suspended. If you have a problem with your account, contact our support team directly.
On the app11 login page, use the "Forgot password?" option and enter your registered mobile number or email. A verification code will be sent to you. Use that code to set a new password. The entire process is secure and usually completes within a few minutes. If you run into trouble, get help via live chat.
Yes. app11's mobile-optimised website works fully on smartphones and tablets. Open app11.cam in your browser on any Android or iOS device, log in to your existing account and enjoy all games and betting features — a full experience just like on desktop.
Deposits and Withdrawals
Deposits and Withdrawals
app11 currently supports four payment methods for deposits: bKash, Nagad, Rocket and Upay. The minimum deposit amount across all methods is just ৳500. Everything is handled in Bangladeshi Taka, so there is no exchange rate hassle.
Deposits made via bKash, Nagad, Rocket or Upay are usually credited to your app11 account instantly. Occasionally a network delay may cause it to take a few minutes. If your balance does not appear within the expected time, contact live chat support and provide your transaction reference number.
The minimum withdrawal amount on app11 is ৳800. After submitting a withdrawal request, funds are normally sent to your bKash, Nagad, Rocket or Upay account within 15 minutes to 2 hours. Your withdrawal request must match your registered payment method.
app11 does not impose any separate processing fee for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket or Upay) may apply its own transfer charges. Check with the relevant payment provider for the latest charges.
Approved withdrawals on app11 are normally completed within 15 minutes to 2 hours. Occasional short delays may occur during busy periods or due to network issues. If you do not receive your funds within the expected time, let our support team know via 24/7 live chat and we will resolve it promptly.
Games and Gameplay
Games and Gameplay
app11 offers cricket betting, football and kabaddi betting, live casino (Baccarat, Roulette, Blackjack), slot games (Fortune Tiger, Gates of Olympus, Aviator and many more), card games (Nine, Blackjack), fishing games and crash games. Games from leading providers including Pragmatic Play, PG Soft, JILI and Spribe are available.
To bet on BPL (Bangladesh Premier League) matches, log in to app11 and go to the Cricket section. Select your preferred match from the list of ongoing or upcoming BPL matches, choose your bet type (match winner, toss, over/under, etc.), enter the amount on the bet slip and confirm. You can also place bets during the match through live betting.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game pays back to players over the long term. For example, a game with a higher RTP returns a greater amount to players on average. RTP is a statistical average — it does not guarantee the outcome of any individual round. Consider both RTP and volatility when choosing a game.
Yes. All games on app11 are built with a mobile-first design and run smoothly on both Android and iOS devices. Open app11.cam in your smartphone browser and play directly — no separate app installation needed. Use a stable internet connection for the best experience.
In a live casino game, a real dealer distributes cards or spins a roulette wheel in real time — you participate directly via a video stream. Slot games are software-driven machines where the outcome of the reels is determined by a Random Number Generator (RNG). They are two different experiences — choose whichever you prefer.
Aviator (Spribe) is a crash-style game where a plane takes off and a multiplier keeps increasing. The player must "cash out" before the plane crashes. The longer you wait, the higher the multiplier grows — but if it crashes, you lose your bet. Strategy and cashing out at the right moment are the key to this game.
Bonuses and Promotions
Bonuses and Promotions
app11's welcome bonus is a 150% bonus on your first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳5,000 you will receive an additional ৳7,500 in bonus funds, giving you a total balance of ৳12,500. This bonus is available once per new account.
app11's welcome bonus has a wagering requirement of 20x. This means you must wager a total amount equal to the bonus multiplied by 20 before making a withdrawal. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets. This requirement can be met by betting across various games.
app11's VIP programme has three tiers: Bronze — weekly cashback up to 0.3%; Silver — weekly cashback up to 0.5%; Gold — weekly cashback up to 0.8%. Tiers are advanced through regular play, and higher tiers come with special offers and priority support.
Yes, app11 bonus balance can generally be used across most games including cricket betting. However, the terms of specific promotions may differ — some offers may apply only to slots or only to sports betting. Read the terms of a promotion carefully before claiming it.
Yes. app11 offers special bonuses and promotions for occasions including Eid-ul-Fitr, Eid-ul-Adha and Pohela Boishakh. There are also cricket betting promotions during the BPL, IPL and T20 World Cup seasons. Check app11's promotions section regularly for the latest offers.
Safety and Responsible Gaming
Safety and Responsible Gaming
app11 is a safe and reliable platform. We use SSL encryption technology to keep your personal information and financial transactions fully protected. Your password is stored in encrypted form and is never shared with third parties. Ensuring safe gaming is our top priority.
Responsible gaming means enjoying games within the limits of your financial means and time. On app11 you can set daily, weekly or monthly deposit limits. Gaming is for entertainment — not as a source of income. To set limits, visit account settings or contact support.
app11 offers a self-exclusion feature that lets you temporarily close your account for a set period. There are also options to set deposit limits, take a cooling-off period and review your gaming history. If you have concerns about your gaming, speak with our 24/7 support team.
app11's support team is available in Bengali via live chat seven days a week, 24 hours a day. Click the live chat button at the bottom of the page and speak directly with a Bengali-speaking representative. To contact us by email, write to [email protected].
Yes. All games on app11 are developed by world-class providers such as Pragmatic Play, PG Soft, JILI and Spribe, who use RNG (Random Number Generator) technology that is regularly verified by independent auditors. This ensures that the outcome of every spin or bet is completely random and free from manipulation.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Reach us via live chat or log in to app11 directly to get started.