app11 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a binding legal agreement between app11 ("Platform", "we", "us") and its users ("you", "Member"). By accessing or registering on the app11 website, mobile application or any other digital channel, you are considered to have fully read, understood and accepted these Terms.

The key terms used in this document are defined as follows:

• Platform — All app11 services, websites, applications and related digital assets.
• Member / User — Any person who operates a registered account on app11.
• Account Balance — The total funds held in your account, made up of two components: real money and bonus money.
• Bonus — Promotional credits, free spins or other benefits granted by app11, subject to specific conditions.
• Wager / Bet — The amount of money spent to participate in a game or event through the platform.
• Wagering Requirement — The obligation to place bets a set number of times before bonus funds may be withdrawn.

These Terms may change from time to time in accordance with applicable laws and regulations. Members will be notified as far in advance as possible before any changes take effect.

2 Eligibility and Registration

The following conditions must be met to open an account and use app11 services:

• You must be 21 years of age or older. Minors are strictly prohibited from opening an account or using the platform.
• You must be a real individual and operate the account in your own name — not on behalf of any corporate entity or third party.
• Each individual may operate only one account. Creating multiple accounts is a breach of these Terms and will be grounds for closing both accounts.
• All information provided at the time of registration must be accurate, complete and up to date.

Identity Verification

app11 reserves the right to verify your identity at any time. A national identity card, passport or other government-issued document may be requested for verification. Withdrawal requests may be held until the verification process is complete.

If false information is provided, the account will be closed immediately and any pending withdrawals may be cancelled.

3 Account Management

You are solely responsible for the security and proper management of your app11 account. The following rules apply in this regard:

Password and Security

• Your login credentials (username and password) must be kept strictly confidential and must not be shared with any third party.
• Use a strong password and change it at regular intervals.
• If you notice any unauthorised access or suspicious activity on your account, you must inform our support team immediately.

Third-Party Use

You are responsible for any activity carried out on your account by a third party. Allowing another person to use your account is a breach of these Terms.

Account Inactivity

An account will be considered inactive if there has been no login or transaction for 12 months or more. An administrative fee may apply to inactive accounts. Prior notice will be sent to the registered email address regarding inactivity.

4 Deposits and Withdrawals

All rules relating to financial transactions on app11 are set out in detail below. All transactions will be conducted in Bangladeshi Taka (BDT / ৳).

Deposits

• The minimum deposit amount is ৳500 for each payment method.
• Supported payment methods: bKash, Nagad, Rocket, Upay.
• Deposited funds are generally credited to your account instantly. If there is a delay due to a technical issue, please contact the support team.
• Deposited funds will be returned only via the same payment method used to make the deposit.

Withdrawals

• The minimum withdrawal amount is ৳800.
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Identity verification must be completed before a withdrawal request can be processed.
• If there is an active bonus on your account, withdrawals may be restricted until the bonus wagering requirement has been met.
• app11 reserves the right to verify and approve any withdrawal request.

Transaction Security

All financial transactions are secured with SSL encryption technology. app11 will never ask for your bank or mobile banking password. If anyone asks for such information, treat it as fraudulent and notify the support team immediately.

5 Bonuses and Promotions

app11 offers various types of bonuses and promotional offers from time to time. All such offers are subject to the general terms and conditions described below.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw this bonus, the bonus amount must be wagered 20 times (20x wagering requirement).

General Bonus Terms

• Each bonus offer has its own specific validity period. Once the period expires, the bonus will be cancelled automatically.
• A member may not use more than one bonus at the same time, unless the terms of the relevant offer specifically state otherwise.
• A maximum bet limit may apply to wagers placed using bonus funds.
• app11 reserves the right to cancel any bonus and any winnings derived from that bonus if evidence of bonus abuse is found.
• Special bonuses and cashback benefits for VIP members apply separately.

VIP Program

The app11 VIP programme has three tiers — Bronze, Silver and Gold. You can move up to a higher tier through regular play. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier up to 0.5%, and the Gold tier up to 0.8% weekly cashback. Contact the support team for full details of VIP benefits.

6 Gaming Rules

All games operated on app11 are run on the basis of fair play principles. The following game rules apply to all members:

General Gaming Provisions

• Each game has its own rules, which can be found within the game or on the relevant help page.
• If a game is interrupted due to a technical fault, the result of that game may be declared void and the wagered amount will be refunded.
• Winnings obtained from a bug or error in the game software will not be considered valid.
• In live casino games, the dealer's decision is final. Disputes relating to the dealer will be resolved on the basis of recorded footage.

Sports Betting

• Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA, various leagues) and other sports.
• If an event is cancelled, the wagered amount will generally be refunded, though the specific terms of the event may apply.
• If there is suspicion of match fixing or similar irregularity, app11 reserves the right to suspend the relevant bet and subsequently cancel it.

7 Prohibited Activities

The activities described below are strictly prohibited on the app11 platform. Violating these prohibitions will result in immediate account closure and, where applicable, legal action may be taken:

• Conducting money laundering or suspicious financial activities.
• Hacking the platform's software, or using bots or automated tools.
• Creating multiple accounts for the purpose of bonus abuse.
• Engaging in fraudulent or harmful conduct towards other members.
• Arbitrage betting or exploiting the system by any other means.
• Operating an account using a false identity or forged documents.
• Assisting or encouraging minors to use the platform.

app11 operates active monitoring systems to prevent suspicious activity. If any irregularity is detected, the relevant account may be temporarily suspended pending investigation.

8 Intellectual Property and Content

All content displayed on the app11 website and application — including logos, designs, graphics, text, software and other elements — is protected by the intellectual property rights of app11 or its licensors. This content may not be copied, distributed, modified or reused without our prior written permission.

The game software used on the platform is licensed and operated under the intellectual property rights of the respective game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt).

Members may not scrape, mine or reverse-engineer any part of the platform. Legal action may be taken for breach of this condition.

9 Limitation of Liability

app11's liability is limited or excluded in the following areas:

Service Interruptions

The service may be temporarily unavailable due to technical maintenance, server issues, third-party service disruptions or unforeseen natural disasters. app11 will not be directly liable for any loss suffered by a member as a result of such an interruption.

Betting Outcomes

There is always a financial risk involved in gambling. app11 does not guarantee winnings for any member and is not responsible for losses incurred through betting. Members should play responsibly and within their own limits.

Third-Party Links

If the app11 platform contains links to third-party websites, app11 is not responsible for the content or activities of those sites.

10 Responsible Gaming

app11 firmly supports a culture of responsible gambling. This platform is operated for entertainment purposes only. We want all our members to play safely, healthily and in moderation.

• Only those aged 21 or over are permitted to use this platform.
• Do not wager more than you can afford to lose without affecting your daily life.
• Do not gamble with borrowed money.
• Set limits on both your time and money spent playing, and stick to them.
• You may use the option to temporarily or permanently close your account.

If you notice signs of addiction or need help, please contact our 24/7 Bengali live chat support. To learn more about responsible gaming, read our Responsible Gaming page.

11 Account Closure & Termination

app11 reserves the right to temporarily or permanently close any member's account under the circumstances described below:

• If any provision of these terms and conditions is violated.
• If false information is provided during the identity verification process.
• If evidence of suspicious financial activity or fraudulent activity is found.
• If any action described in the Prohibited Activities section is carried out.
• If compliance with legal directives or orders from regulatory authorities is required.

Voluntary Account Closure

If a member wishes to close their account voluntarily, please contact our support team. Withdraw any eligible account balance before closing the account. Bonus balances are generally not withdrawable unless the wagering requirements have been met.

12 Changes & Contact

app11 reserves the right to change, amend, or update these terms and conditions at any time. In the case of important changes, members will be notified via their registered email address or through a notice on the platform.

Continuing to use the platform after updated terms and conditions have been published constitutes acceptance of the new terms. If you object to the new terms, you may choose to close your account.

Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We strive to resolve all disputes fairly and promptly. If a resolution is not reached at the support level, the matter will be escalated for higher-level review.