app11 Privacy Policy
Your personal information matters most to us. Read this policy to learn in detail how app11 collects, uses, and protects your data.
01Introduction and Scope
app11 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you access app11.cam, register, participate in betting or gaming activities, or use any of our services — and how we use, share, and protect that information.
By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using app11. This Policy should be read together with our Terms and Conditions.
This Privacy Policy applies only to the app11.cam website. app11 is not responsible for the privacy practices of third-party websites or services.
02What Information We Collect
app11 collects information in two main ways: information you provide directly, and information collected automatically through your use of the platform.
Personal Identification Information
During registration you provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Current address
- National ID or passport number (where required)
Financial Information
We collect the following to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Deposit and withdrawal history
- Transaction amounts and dates
- Balance and bonus information
Gaming Activity Information
To improve your overall gaming experience:
- Betting history and preferences
- Game session duration
- Win and loss records
- Bonus usage history
Technical Information
Technical information collected automatically:
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Login and logout timestamps
03Purpose of Using Your Information
app11 uses your personal information only for the following lawful and specific purposes. We never use your information for unnecessary purposes.
Account Management and Identity Verification
We use your personal information to complete your registration, confirm your identity, and keep your account active. This is essential for complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Financial Transaction Processing
Your financial information is used to process deposits and withdrawals smoothly via bKash, Nagad, Rocket, and Upay. This information is required to ensure a minimum deposit of ৳500 and a minimum withdrawal of ৳800.
Security and Fraud Prevention
We analyze technical and transaction data to ensure the security of your account, prevent unauthorized access, and detect potential fraud. All data is protected through SSL encryption.
Customer Support
We use your information to resolve your issues, answer your questions, and ensure effective assistance through 24/7 Bangla live chat support.
Service Improvement and Personalization
By analyzing your gaming preferences, we recommend more relevant games, improve platform performance, and monitor responsible gaming limits.
04Sharing Information with Third Parties
app11 does not sell or rent your personal information. However, we may share information with third parties in specific circumstances:
Payment processors: Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay. These services follow their own privacy policies.
Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and other game providers may receive the minimum information necessary to operate their services.
Legal obligations: If disclosure of information is required to comply with a court order, government investigation, or applicable law, we will be obliged to do so.
Technical service providers: Technology companies that help operate our platform may access limited information under strict confidentiality agreements.
Outside of the above cases, we do not share your information with third parties without your prior consent.
05Cookies and Tracking Technologies
app11 uses cookies and similar tracking technologies to improve your experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic operation of the website — maintaining login sessions, ensuring security, and saving your preferences. Without them, the website does not function properly.
Performance Cookies
These cookies are used to analyze how users interact with our platform. They help us identify slow pages, errors, and areas for improvement.
Functionality Cookies
These cookies are used to remember your language preference, region selection, and other customization settings, making each visit more convenient for you.
Marketing Cookies
These cookies help display relevant promotional content based on your interests. You can disable these cookies at any time through your browser settings.
06Data Security Measures
app11 uses industry-standard security technologies to protect your personal information.
Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Financial information is stored in a specially encrypted form.
Regular security audits are conducted to quickly identify and address any vulnerabilities. Access to our systems is restricted to authorized staff only, and every access is logged.
No method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed. Keep your account password confidential and always log out after using an unfamiliar device.
07Data Retention Period
app11 retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
For active accounts, we retain information for the duration the account remains active. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with regulatory requirements.
After the required period has ended, we securely delete your information or fully anonymize it so that you can no longer be identified.
08Your Rights
You have certain important rights regarding your personal information that app11 respects:
Right to Access Information
You may request to know what information we hold about you. We will provide you with a copy within a reasonable time.
Right to Correct Information
If the information we hold is incomplete or incorrect, you may request a correction. This can be done through account settings or live chat.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes. In such cases, we will no longer use your information for that purpose.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected].
09Protection of Minors
app11 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification measures are in place during the registration process.
If we receive evidence that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you become aware that a minor has created an account on app11, please contact us.
10Policy Changes and Updates
app11 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will send a notice to your registered email and clearly inform you on the website.
Continued use of our platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
The "Last Updated" date at the top of the page will be changed whenever the policy is updated.
11Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, our support team is always ready to help.
Contact Information
For more information, please also read our Terms and Conditions and Responsible Gaming page.